Shipping and Order Info
Domestic and International Shipping
Domestic orders placed on ProphetTees.com are shipped using USPS, UPS (including UPS Mail Innovations), or DHL.
International orders placed on ProphetTees.com are shipped using one of the following carriers:Â DHL Express, USPS, FedEx, or a local postal service.
If your order contains multiple items, please kindly note that there is a possibility of split shipments from different print providers and carriers.
Fulfillment and Shipping Timelines
The fulfillment times can vary but on average for apparel products (t-shirts, hoodies): 1-2 weeks and for non-apparel products (hats, posters, mugs, sweaters): 2–4 weeks.
Please note we are unable to offer expedited shipping and fulfillment services at this time and delivery dates cannot be guaranteed.
Shipping and delivery times are based on the shipping method, destination, and carrier. The average shipping time can be found below:
Domestic Shipping (U.S.)
- Standard:Â 3-7 business days
International Shipping
- Standard: 5–20 business days
Please allow up to 2 weeks for US orders to be delivered and 4 weeks for international orders to be delivered.
Shipping Costs
Shipping costs vary by product and destination. For instance, specialty items outside of t-shirts, hats, and fleece products, may incur higher shipping fees due to their size and packaging requirements. Additionally, countries like Iceland, Switzerland, Australia, Brazil, and New Zealand often experience higher shipping costs.
T-shirts:
All US orders are shipped with a flat rate of $6.99
All Canadian and Australian shirt orders are shipped with a flat rate of $20.00
All other international orders are shipped with a flat rate of $15. If your order requires shipping through US Customs, shipping is $20.00.
Please reach out to customer support if there are any issues at checkout.
Hats:
All US hat orders are shipped with a flat rate of $9.99.
All International hat orders are shipped with a flat rate of $25.
International Customs and Duties/Taxes
Please note that international orders may be subject to additional customs duties and taxes, which are the sole responsibility of the customer. Prophet Tees does not cover or assume liability for any customs fees incurred. All charges imposed by your country’s customs office are the customer's responsibility.
International Country Restrictions
Prophet Tees restricts shipping to certain countries due to legal restrictions or shipping carrier limitations. As of now, we are unable to ship to the following destinations:
- Israel
- Brazil
- Crimea, Luhansk, and Donetsk regions in Ukraine
- Russia
- Belarus
- Ecuador
- Cuba
- Iran
- Syria
- North Korea
- Isle of Man
Order Cancelations
To cancel an order please contact the Prophet Tees Customer Service team here. Canceling an order is only possible before it reaches the packing or shipment phase. If your order has been marked as processed by the print provider there is a possibility that the provider is unable to cancel your order.Â
Once your order has been placed and your payment has successfully been processed, order changes and item edits can not be guaranteed. Please reach out to the Prophet Tees Customer Service team here to request an order change. Please kindly note, order changes will not reflect on your confirmation page or shipping email.
Once your order cancellation is confirmed, please allow up to 8-10 business days for any refunds  to  process back to your original payment method. If your refund has not been received within that time frame, please contact Customer Support.
Received Incorrect or Damaged Order
If you have received an incorrect item or your order arrived damaged, please contact the Prophet Tees Customer Service team here for assistance.
Return and Exchange Info
If you would like to return your order for a refund or an exchange, please contact the Prophet Tees Customer Service team here.Â
Orders postmarked within 7 days of delivery in new, unworn condition, purchased from ProphetTees.com, will be eligible for a return or exchange. Customers are responsible for all return postage costs, unless the order was incorrect or damaged.
Please kindly note, only variant and equal item value exchanges are permitted at this time. Washed or worn items are not permitted for a return or exchange.
Original shipping charges for orders are non-refundable, with the exception of damaged or incorrectly shipped items.
Returns will be refunded back to the original payment method. Please allow up to 8-Â10 business days for returns to be processed.
Order Status
What is the status of my order?
Once your order has been placed you will receive an email confirmation with your order ID number. When your order is shipped, you will receive an email or text notification, tracking number and or link. If your order is split shipped, you will receive multiple tracking emails.
Can I add or remove items from my order after it's been placed?
Once your order has been placed and your payment has successfully been processed, order changes and item edits cannot be guaranteed. Please reach out to the Prophet Tees Customer Service team here to request an order edit. Please kindly note, order changes will not reflect on your confirmation page or shipping email.
My discount code did not work at checkout. What do I do?
Please reach out to the Prophet Tees Customer Service team here and attach a screenshot of the discount code you were trying to redeem at checkout.
Can I combine my orders so shipping costs are cheaper?
We are unable to combine multiple orders.
Why did I receive a refund for an item that I purchased?
Although availability may be indicated on our site, we cannot guarantee product availability. We reserve the right, without liability or prior notice to revise, discontinue, or cease to make available any or all products or to cancel any order. If this happens, you will be notified.
Shipping FAQs
How do you ship?
Domestic orders placed on ProphetTees.com are shipped using USPS or UPS (including UPS Mail Innovations).
International placed on ProphetTees.com are shipped using one of the following carriers:Â DHL Express, USPS, FedEx, or a local postal service.
If your order contains multiple items, please kindly note that there is a possibility of split shipments from different print providers and carriers.
Where do you ship?
Prophet Tees ships to all 50 states as well as APO/FPO addresses, as well as most international countries.
Prophet Tees restricts shipping to certain countries due to legal restrictions or shipping carrier limitations. As of now, we are unable to ship to the following destinations:
- Israel
- Brazil
- Crimea, Luhansk, and Donetsk regions in Ukraine
- Russia
- Belarus
- Ecuador
- Cuba
- Iran
- Syria
- North Korea
- Isle of Man
Can I change the shipping address of my order?
To submit an address change request, please reach out to the Prophet Tees Customer Service team here. We are unable to accommodate address changes once an order has moved into production, or once a label has been created and tracking information has been sent to the customer.
Please double check that all of your account and order information is correct BEFORE you complete checkout.Â
How do I track my order?
When your order is shipped, you will receive an email or text notification and tracking information. Please allow 24-48 hours for your tracking number to register and update into the courier’s system.
Can I have my order delivered by a certain date?
Unfortunately, at this time, we are unable to offer expedited delivery and shipping service. Delivery and shipping dates cannot be guaranteed. Please allow up to 2 weeks for domestic order fulfillment and delivery and 3-4 weeks for international order fulfillment and delivery.
I received an incorrect item in my order, what do I need to do?
Incorrectly shipped orders and or item(s) need to be reported within 7 days of delivery .Please contact the Prophet Tees Customer Service team here for assistance.
I received a damaged item in my order, what do I need to do?
Damaged items need to be reported within 7 days of delivery. Please contact the Prophet Tees Customer Service team here for assistance.
My order is returning to sender, what do I do?
If your order was marked as "returned to sender" by the carrier, please reach out to the customer service team for a replacement shipment.
Please kindly note the replacement shipment will not be shipped until the original order has returned and processed back at the sender warehouse.
If your order is returned to sender a second time, the order will be voided and refunded once processed back at the warehouse.
If you wish to receive a refund, please note original shipping charges will not be refunded.
My order was marked as delivered but I never received it. What do I do?
Please note that Prophet Tees is not responsible for any lost or stolen orders once the packages leave the warehouse.
Shipping protection is offered at checkout to ensure these incidents are covered.
Return and Exchange
How do I return or exchange my order or item(s)?
If you would like to return your order for a refund or an exchange, please contact the Prophet Tees Customer Service team here.Â
Orders postmarked within 7 days of delivery in new, unworn condition, purchased from ProphetTees.com, will be eligible for a return or exchange. Customers are responsible for all return postage costs, unless the order was incorrect or damaged.
Please kindly note, only variant and equal item value exchanges are permitted at this time. Washed or worn items are not permitted for a return or exchange.
Original shipping charges for orders are non-refundable, with the exception of damaged or incorrectly shipped items.
Returns will be refunded back to the original payment method. Please allow up to 8-Â10 business days for returns to be processed.
I received an incorrect item in my order, what do I do?
Incorrectly shipped orders and or item(s) need to be reported within 7 days of delivery. Please contact the Prophet Tees Customer Service team here for assistance.
I received a damaged item in my order, what do I need to do?
Damaged items need to be reported within 7 days of delivery. Please contact the Prophet Tees Customer Service team here for assistance.
Shipping Protection
Captain Shipping Protection
Prophet Tees offers the Captain Shipping Protection during checkout. This optional service safeguards your order against potential shipping issues.
What Captain Shipping Protection Covers
By opting into Captain Shipping Protection, your order is protected against:
- Lost Packages: If your order doesn't arrive within a reasonable time frame or your order never arrives.
- Stolen Packages: If your package is confirmed delivered but is missing.
- Damaged Items: If your order arrives with visible damage.
How To File a Claim
If your order encounters any of the above issues:
- Contact Prophet Tees: Please submit a ticket to our customer service team here within 7 days of the reported issue. Use the subject 'Shipping Protection'.
- Provide Necessary Information: Include your order number, a brief description of the problem, and any supporting evidence (e.g., photos, tracking information).
- Claim Processing: Once we receive your claim, we'll initiate the process with Captain Shipping Protection. They typically respond within 3-5 business days.
Important Notes
- Eligibility: Claims are only valid if Captain Shipping Protection was selected during checkout.
- Claim Timeframe: Claims must be submitted within 7 days of the reported issue.
- Resolution: Upon claim approval, Captain Shipping Protection will offer a replacement or refund, depending on the situation.
Without Captain Shipping Protection
If you chose not to add shipping protection:
- Standard Process: We'll follow our standard procedure to investigate and resolve the issue.
- Potential Delays: Resolution times may vary, and additional documentation might be required.
Payment FAQs
What payment methods do you accept?
Prophet Tees accepts most major credit cards: Visa, Mastercard, and American Express. We also accept payment via Apple Pay, Shopify Pay, Google Pay, and Paypal. Prophet Tees E-gift cards can also be redeemed at checkout.
Do you offer payment plans?
We currently offer payment plans through Affirm. Customers can choose this option at checkout.
E-Gift Card Info
E-Gift Card
A Prophet Tees e-gift card is a digital gift card that can be purchased online at ProphetTees.com. The e-gift card will be delivered via email from hello@ProphetTees.com. The email will contain a unique code that can be used at checkout to redeem its value.
How To Purchase:
- Visit the Prophet Tees E-Gift Card Page
- Choose an Amount: Select a pre-set value and the quantity
- Enter Recipient
- Details: Recipient's name and email address
- A personal message (optional)
- Delivery date (send now or schedule for later)
- Complete Checkout: Pay as you would for any other item. The recipient will receive the card from hello@ProphetTees.com on the selected date.
How To Redeem An E-Gift Card:
- At checkout, enter the gift card code in the Gift Card or Promo Code field.
- The amount will be applied to your order total
If your purchase exceeds the card value, you can pay the difference using another payment method.
Do E-Gift Cards expire?
E-gift cards do not expire.
Can I refund or cancel an e-gift card?
E-Gift cards are non-refundable and cannot be canceled.
Accessibility
Accessibility Statement
At Prophet Tees, we are dedicated to providing a website that is accessible to all visitors, including those with disabilities.
We actively work to meet WCAG 2.1 Level AA standards to ensure that our website is:
- Navigable by keyboard
- Compatible with screen readers
- Designed with sufficient color contrast
- Structured with clear headings and labels
We continually test and improve the accessibility of our content. If you encounter any accessibility barriers while using our site, or if you have feedback that could help us improve your experience, please reach out to us. You can contact our accessibility team at hello@ProphetTees.com, and we will do our best to assist you promptly.
